Customer Service and Parts* Select a course M0330E-UK.TR Workshop Processes and Key Figures P0192F-UK.TR Logistic Bus – DIMS / SICOS P0200E-UK.TR Guidelines on Theft-relevant parts P0252E-UK.TR Mercedes-Benz PartsCAT P0260E-UK.TR Xentry WIS and XOT P0266F-UK.TR Parts Advisor Final Assessment P0272E-UK.TR Product info eActros/eEconic P0277E-UK.TR CRISY – the ordering system for parts logistics P0305E-UK.TR Logistics and Escalation process S0098F-UK.TR What is a Truck? S0686F-UK.TR We Are Daimler Truck S0694E-UK.TR eService: CO2-neutral drives S0695E-UK.TR eService: Products and Services S0697E-UK.TR eService: Charging infrastructure S0701E-UK.TR eService: eTruck Technology S0702E-UK.TR Welcome to Daimler Truck S9024E-UK.TR The new eActros 600 – Module 1 S9025E-UK.TR The new eActros 600 – Module 2 S9026E-UK.TR The new eActros 600 – Module 3 T1933E-UK.TR High-Voltage Awareness T2223E-UK.TR Transportation high-voltage lithium-ion batteries T2227E-UK.TR Guide to Actros, Arocs, Atego model series T9030E-UK.TR Product info eActros 600 V0048V-UK.TR Genuine Accessories V0135E-UK.TR Competence in Customer Contact – Complaints – Our second chance for customer loyalty V0220V-UK.TR Genuine Parts & Reman Parts V0258V-UK.TR Key Figures and Workshop Processes V0276E-UK.TR Mercedes-Benz Uptime V0301E-UK.TR Mercedes-Benz Trucks Genuine Parts V0302E-UK.TR Mercedes-Benz Trucks ReMan Parts V9116V-UK.TR1 Foundation of Customer Excellence – Part 1 V9116V-UK.TR2 Customer Orientation – Part 2 V9117V-UK.TR Legal Basis in Service – Part 3 V9118E-UK.TR Competence in Customer Contact – Phases of the consulting/sales discussion V9120V-UK.TR Professional Design of Sales & Complaints – Part 4 V9121V-UK.TR Basic qualification – Final test V9131F-UK.TR Role, self & process management V9132V-UK.TR1 Service Marketing, Products & Digitisation V9133V-UK.TR Active selling in Service V9134F-UK.TR Service Advisor – Level 3 Final Certification V9135V-UK.TR Leading Yourself X2630F-UK.TR Vehicle and Operator Legislation Overview and Updates
Technician and Workshop* Select a course M0004V-UK.TR1 Workshop Controller Development Programme Part 1 M0004V-UK.TR2 Workshop Controller Development Programme Part 2 M0004V-UK.TR3 Workshop Controller Development Programme Part 3 M0004V-UK.TR4 Workshop Controller Refresher P0233E-UK.TR Flash control units and parameterisation S0098F-UK.TR What is a Truck? S0686F-UK.TR We Are Daimler Truck S0702E-UK.TR Welcome to Daimler Truck T0179E-UK.TR XENTRY Diagnosis Fundamentals T0523F-UK.TR Diagnostic Technician Initial Test T0529F-UK.TR Diagnostic Technician Final Assessment T0753F-UK.TR Diesel Engine Repair T0941F-UK.TR Chassis T0942F-UK.TR Powertrain T0943F-UK.TR Electrics – Comfort – Telematics T1028F-UK.TR2 System Networking and Instrumentation – Practical session T1028V-UK.TR1 System Networking and Instrumentation T1042F-UK.TR Additional Axle (ASA) and Chassis Level Control System (CLCS) T1049F-UK.TR Transmission Repair T1087F-UK.TR Damage diagnosis and repair in the event of a breakdown T1248E-UK.TR Overall Vehicle – Actros, Arocs and Atego Euro VI Norm T1443E-UK.TR Product Technology Maintenance and Service T1469V-UK.TR Fleetboard T1470F-UK.TR Telematics/Fleetboard Practice T1470V-UK.TR Telematics T1598V-UK.TR1 Driving Authorisation Systems, Passive Safety Systems T1709E-UK.TR Brake Systems – ESP: Vehicle Conversion and Reconfiguration T1931F-UK.TR Diagnosis Strategy Basics T1933E-UK.TR High-Voltage Awareness T1934F-UK.TR Diagnosis Strategy 2 T2209F-UK.TR Parameterization of power take-offs T2222E-UK.TR High-Voltage Basic Qualification T2224E-UK.TR Basics of parameterization T2226V-UK.TR Driving Authorisation Systems DAS4 – key programming – practical T2228E-UK.TR Air Conditioning Systems T2229E-UK.TR Electrical System Fundamentals T2253E-UK.TR Vehicle Inspection T2254E-UK.TR Maintenance Training – Systems T2256E-UK.TR Maintenance Training – Updates/Changes T2257F-UK.TR Drivetrain T9003F-UK.TR Suspension & Active Safety Systems – Pneumatic and Electronic Brake System (EBS) T9004F-UK.TR eActros eEconic Product training T9012F-UK.TR General Safety Regulation and Mechatronics T9015F-UK.TR CDT Further Qualification T9016F-UK.TR Product Training eActros 600 V0264F-UK.TR2 Delivering a great customer experience V0264V-UK.TR1 S24H Program Introduction V0264V-UK.TR3 Leaving our customer satisfied V0265F-UK.TR IVR Certification X0019E-UK.TR Xentry WIS X0019E-UK.TR Xentry WIS X2024E-UK.TR Job Card Write-Up X2687E-UK.TR Roller Brake Test X2853F-UK.TR FUSO Canter Engine Diagnosis, Emission Control and AdBlue X2853V-UK.TR FUSO Canter Engine Diagnosis X2857F-UK.TR FUSO DUONIC Transmission Diagnosis Practical X2857V-UK.TR1 FUSO DUONIC Transmission Diagnosis X7060F-UK.TR Dealer-Led Final Assessment
Management and Leadership* Select a course M0391V-UK.TR Virtual Kick Off - Managers M0392V-UK.TR C-Management Onboarding M0393E Welcome to C-Management M0394F-UK.TR2 Module 1: Leading Self (Session 1) M0394F-UK.TR2 Module 1: Leading Self (Session 2) M0395V-UK.TR Delegate 1-1 Coaching M0396V-UK.TR Action Learning Workshop - Business Transformation 1 M0398E Leading Others M0400V-UK.TR Action Learning Workshop - Business Transformation 2 M0401F-UK.TR Personal Impact M0401V Delegate 1-1 Coaching M0402 Module 3: Leading the Business (Session 1) M0402F-UK.TR2 Leader as Coach – Part Two M0402V-UK.TR1 Leader as Coach – Part One M0403F-UK.TR Effective Delegation M0403F-UK.TR Module 3 Leading the Business (Session 2) M0404F-UK.TR Performance Conversations M0405V Delegate 1-1 Coaching M0406F-UK.TR1 Module 2: Leading Others (Session 2) M0406V-UK.TR Module 2: Leading Others (Session 1) M0406V-UK.TR2 Module 2: Leading Others (Session 3) M0407V Action Learning Workshop - Business Transformation 3 M0408V-UK.TR1 End of Programme Preparation Coaching M0408V-UK.TR2 End of programme review and certification V0290F-UK.TR Turning Stress into Strength - Relevant for Managers Part 1 & 2 X1160V-UK.TR, X1160F-UK.TR Recruitment & Interview Skills X1167V Advanced Coaching Skills X1168V-UK.TR1, X1168V-UK.TR2 X1168V-UK.TR3 Developing My Team X2627V-UK.TR1, X2627V-UK.TR2, X2627V-UK.TR3, X2627V-UK.TR4, X2627F-UK.TR Mentoring Skills
Continued Professional Development* Select a course P0262E-UK.TR Digital Service World - Fleetboard S9041E-UK.TR Digital Service World - Digital Solutions S9042E-UK.TR Digital Service World - My TruckPoint S9043E-UK.TR Digital Service World - TruckLive V0291F-UK.TR Turning Stress into Strength - All Colleagues X2609V-UK.TR1, X2609V-UK.TR2 Managing Conflict X2614V-UK.TR Professional Negotiation X2615V-UK.TR1, X2615V-UK.TR2 Professional Tendering Skills X2617V-UK.TR Time Management and Productivity X2661F-UK.TR Presenting with Confidence X2674F-UK.TR1, X2674V-UK.TR2 Problem Solving Skills