Our training “Actively Using Operation Time in the Service Process” is the perfect choice for anyone who wants to provide customers with solid information on work time recording and confidently apply it within the service process. Become a trusted partner for efficient planning and transparent service workflows.​

​

Advantages:​

You strengthen customer relationships by leveraging Operation Time to optimize processes and demonstrate performance. Customers experience this through confidence in communication and a structured service experience.​

​

Target group:​

• Service Advisor​
• All​

Training course content:​

• Recognize how Operation Time can be used as an active control parameter in the service process​
• Understand the importance of Operation Time for process quality and customer satisfaction​
• Learn how to influence Operation Time in daily workshop operations through targeted measures​
• Discover which roles and responsibilities within the team contribute to optimal use of Operation Time​
• Gain practical methods for analyzing and optimizing time allocation in the service process​
• Understand how to sustainably improve Operation Time using KPIs and monitoring