Our training “Actively Using Workshop Information (WIS) in the Service Process” is the perfect choice for anyone who wants to provide customers with solid knowledge from WIS and confidently apply it within the service process. Become a trusted partner for manufacturer-specific service information and professional process support.​

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Advantages:​

You strengthen customer relationships through targeted access to information and efficient service execution. Customers experience this through confidence in communication and expert, well-structured support.​

Target group:​

• Service Advisor​
• All​​

Training course content:​

• Discover how to use Workshop Information effectively to support service processes and ensure quality​
• Learn how to efficiently research technical information in Workshop Information and apply it to your tasks​
• Understand the role of Workshop Information in job preparation and documentation of service work​
• Explore the structure and navigation of Workshop Information and gain practical application tips​
• See how to implement work instructions and repair information from Workshop Information accurately and in line with brand standards​
• Find out how to use Workshop Information effectively in combination with other dealership systems​

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