Format:

eLearning

Duration:

2 hours

Course Code:

  • S9104E-UK.TR

Pre Requisite:

    This education module which is suitable for everyone who wants to understand our Service Product range covers:

    *Introduction – why are we changing the way we offer Service Contracts to our customers and what does this change mean for me?
    *Product – an overview of our product range, what’s included and what the key exclusions are.
    *Benefits – focus on customer benefits of a Service Contract, including the compliance aspect of truck maintenance
    *Total Cost of Ownership – use key facts and figures to outline the value proposition throughout the life of the vehicle.
    *Customer Scenarios – explnations of how a Service Contract can benefit different customer segments in differnet ways.