Format:

eLearning

Duration:

2 hours

Course Code:

  • S9105E-UK.TR

Pre Requisite:

    This education module which is suitable for everyone who wants to understand our Service Product range and also has the opportunity to talk to customers at various touch points about htese products:

    *Introduction – Overview of module content and methodology.

    *Expectations  –  Outline targets or expectations for product sales or promotion to our customers

    *Customer connection –  Having an effective conversation to determine product suitability.

    *Objection handling – Focus on specific customer objections and guidance on what additional information may be needed to overcome these.

    *Practice Opportunities – play through scenarious of different touchpoints, types of conversations and objections