Customer Service and Parts* Select a course M0330E-UK.TR Workshop Processes and Key Figures P0192F-UK.TR Logistic Bus - DIMS / SICOS P0200E-UK.TR Guidelines on Theft-relevant parts P0252E-UK.TR Mercedes-Benz PartsCAT P0260E-UK.TR Xentry WIS and XOT P0266F-UK.TR Parts Advisor Final Assessment P0272E-UK.TR Product info eActros/eEconic P0276E-UK.TR XENTRY Truck Portal - Order - Use in the reception process P0277E-UK.TR CRISY - the ordering system for parts logistics P0303E-UK.TR XENTRY Truck Operation Time (XOT) for Service Advisors P9009E-UK.TR MyPartsHub - The new e-commerce platform for our customers PRM Parts escalation process on Targenio S0694E-UK.TR CO2 neutral drives S0695E-UK.TR Products and services S0697E-UK.TR Charging infrastructure S0701E-UK.TR "eTrucks Technology" S9024E-UK.TR The new eActros 600 - Module 1 S9025E-UK.TR The new eActros 600 - Module 2 S9026E-UK.TR The new eActros 600 - Module 3 T2223E-UK.TR Transportation high-voltage lithium-ion batteries T2227E-UK.TR Guide to Actros, Arocs, Atego model series T9024E-UK.TR Product info eActros 600 V0048V-UK.TR Genuine Accessories V0135E-UK.TR Competence in Customer Contact - Complaints - Our second chance for customer loyalty V0220V-UK.TR Genuine Parts & Reman Parts V0258V-UK.TR Key Figures & Workshop Processes V0276E-UK.TR Mercedes-Benz Uptime V0301E-UK.TR Mercedes-Benz Trucks Genuine Parts V0302E-UK.TR Mercedes-Benz Trucks ReMan Parts V9116V-UK.TR1 Foundation of Customer Excellence - Part 1 V9116V-UK.TR2 Customer Orientation - Part 2 V9117V-UK.TR Legal Basis in Service - Part 3 V9118E-UK.TR Competence in Customer Contact - Phases of the consulting/sales discussion V9120V-UK.TR Professional Design of Sales & Complaints - Part 4 V9121V-UK.TR Basic qualification – Final test V9131F-UK.TR Role, self & process management V9132V-UK.TR1 Service Marketing, Products & Digitisation V9133V-UK.TR Active selling in Service V9134F-UK.TR Service Advisor - Level 3 Final Certification V9135V-UK.TR Leading Yourself
Technician and Workshop* Select a course M0004V-UK.TR1 Workshop Controller Development Programme Part 1 M0004V-UK.TR2 Workshop Controller Development Programme Part 2 M0004V-UK.TR3 Workshop Controller Development Programme Part 3 M0004V-UK.TR4 Workshop Controller Development Programme Part 4 P0233E-UK.TR Flash control units and parameterisation P0262E-UK.TR Telematics - Fleetboard T0179E-UK.TR XENTRY Diagnosis Fundamentals T0523F-UK.TR Diagnostic Technician Initial Test T0529F-UK.TR Diagnostic Technician Final Assessment T0753F-UK.TR Diesel Engines - OM936 and OM471 Repair T0941F-UK.TR Chassis T0942F-UK.TR Powertrain T0943F-UK.TR Electrics - Comfort - Telematics T1028F-UK.TR2 System Networking and Instrumentation - Practical session T1028V-UK.TR1 System Networking and Instrumentation T1042F-UK.TR Additional Axle (ASA) and Chassis Level Control System (CLCS) T1049F-UK.TR Transmission - G140, G141, G281 - Repair T1087F-UK.TR Damage diagnosis and repair in the event of a breakdown T1248E-UK.TR Overall Vehicle - Actros, Arocs and Atego Euro VI Norm T1443E-UK.TR Product Technology Maintenance and Service T1469V-UK.TR Fleetboard T1470F-UK.TR Telematics/Fleetboard Practice T1470V-UK.TR Telematics T1598F-UK.TR2 Driving Authorisation Systems, Passive Safety Systems Practical T1598V-UK.TR Driving Authorisation Systems, Passive Safety Systems T1599E-UK.TR Driving Authorisation Systems T1709E-UK.TR Brake Systems - ESP: Vehicle Conversion and Reconfiguration T1930E-UK.TR Basics Telematics T1931F-UK.TR Diagnosis Strategy Basics T1933E-UK.TR High-Voltage Awareness T1934F-UK.TR Diagnosis Strategy 2 T2209F-UK.TR Parameterisation of power take-offs and functions XMC - Basic training T2222E-UK.TR High-Voltage Basic Qualification T2224E-UK.TR Parameterisation of power take-offs and functions XMC - Basics of parameterisation T2225E-UK.TR Driving Authorisation Systems DAS4 - key programming T2226V-UK.TR Driving Authorisation Systems DAS4 - key programming T2228E-UK.TR Air Conditioning Systems T2229E-UK.TR Electrical System Fundamentals T2238F-UK.TR FUSO High-voltage product qualification- eCanter NG 2.1* T2253E-UK.TR Vehicle Inspection T2254E-UK.TR Maintenance Training - Systems T2256E-UK.TR Maintenance Training - Updates/Changes T2257F-UK.TR Drivetrain T9003F-UK.TR Suspension & Active Safety Systems - Pneumatic and Electronic Brake System (EBS) T9004F-UK.TR eActros eEconic Product training T9011E-UK.TR Changes/new features eActros incl. city tractor/eEconic 300/400 T9012F-UK.TR General Safety Regulation and Mechatronics T9015F-UK.TR Diagnostic Technician Further Qualification T9016F-UK.TR Product Training eActros 600 TruckTube General Safety Regulation Video 1-5 V0264F-UK.TR2 Delivering a great customer experience V0264V-UK.TR1 S24H Program Introduction V0264V-UK.TR3 Leaving our customer satisfied V0265F-UK.TR IVR Certification V0306E-UK.TR Service products X0019E-UK.TR Xentry WIS X2024E-UK.TR Job Card Write-Up X2687E-UK.TR Roller Brake Test X2853F-UK.TR2 FUSO Canter Engine Diagnosis, Emission Control and Adblue X2853V-UK.TR1 FUSO Canter Engine Diagnosis X2857F-UK.TR2 FUSO DUONIC Transmission Diagnosis practical X2857V-UK.TR1 FUSO DUONIC Transmission Diagnosis X7060F-UK.TR Dealer-Led Final Assessment
Management and Leadership* Select a course X2661F-UK.TR Presenting with Confidence X2674F-UK.TR1 Problem Solving Skills X2674V-UK.TR2 Problem Solving Skills X2614V-UK.TR Professional Negotiation X2609V-UK.TR1 Managing Conflict X2609V-UK.TR2 Managing Conflict X2683V-UK.TR Personal Resilience X2615V-UK.TR1 Professional Tendering Skills X2615V-UK.TR2 Professional Tendering Skills X2617V-UK.TR Time Management and Productivity
Continued Professional Development* Select a course M0401F-UK.TR Personal Impact M0402V-UK.TR1 Leader as Coach - Part One M0402F-UK.TR2 Leader as Coach - Part Two M0403F-UK.TR Effective Delegation M0404F-UK.TR Performance Conversations X1168V-UK.TR1 Developing My Team X1168V-UK.TR2 Developing My Team X1168V-UK.TR3 Developing My Team X2627V-UK.TR1 Mentoring Skills X2627V-UK.TR2 Mentoring Skills X2627V-UK.TR3 Mentoring Skills X2627V-UK.TR4 Mentoring Skills X2627F-UK.TR Mentoring Skills X1160V-UK.TRRecruitment & Interview Skills X1160F-UK.TR Recruitment & Interview Skills