Our training “Actively Using Parts Information in the Service Process” is the ideal choice for anyone who wants to provide customers with solid knowledge on parts identification and efficient application within the service process. Become a trusted partner for precise parts selection and smooth workflows.​

​

Advantages:​

You strengthen customer relationships through the reliable use of Parts Information and fast parts availability. Customers experience this through confidence in communication and a quick, dependable service process.​

​

Target group:​

All​

Parts Process Specialist​

Partly Qualified Parts Process Specialist​

Service Advisor​

Parts/Accessories Salesperson​

Training course content:​

Discover how Parts Information efficiently supports parts identification in the service process​

Learn how to access vehicle-specific spare parts information using Parts Information​

Understand the role of Parts Information in fault diagnosis and repair preparation​

Explore the system logic of Parts Information and its integration with other IT systems​

See how targeted use of Parts Information improves process quality and customer satisfaction​

Find out how to quickly access support and additional information within the system​