Customer Orientation – Part 2

Further develop effective communication techniques to improve customer and colleague interactions. Examine how cooperation and successful teamwork improve long term customer relationships.​​​​​​​

• Understand the benefits of effective communication with customers & team members
• Recognise and adapt your own communication style to ensure effective communication
• Demonstrate effective listening and questioning techniques
• The role of teams in the service department
• What qualities and values are important to a successful team?
• How do we introduce these qualities and values to ensure we strive for excellence?