Foundation of Customer Excellence – Part 1
Format:
Virtual Classroom
Duration:
2 Days
Course Code:
-
V9116V-UK.TR1
Pre Requisite:
-
None
By the end of this course, delegates will appreciate the importance of their role in ensuring customer satisfaction and loyalty for the brand.
- Understanding and delivering customer satisfaction
- Creating positive customer experiences and exceeding expectations
- Developing successful communication and the significance this plays in delegates roles
- How to develop strong awareness of personal behaviour
