Professional Design of Sales & Complaints – Part 4

Aim:

• To provide delegates with the ability and confidence to be able to recognise, manage and respond appropriately to selling opportunities and complaints while maintaining successful relationships​​​​​​​
• Understand the impact of complaint handling on customer satisfaction and loyalty
• Recognise the importance of selling within your role to enhance the customer experience
• Managing expectations and your personal role in customer interactions
• Successfully implement the five stages of the complaint discussion
• Managing and improving long term relationships in the workplace