Format:
eLearning
Duration:
2 hours
Course Code:
-
S9104E-UK.TR
Pre Requisite:
This education module which is suitable for everyone who wants to understand our Service Product range covers:
*Introduction – why are we changing the way we offer Service Contracts to our customers and what does this change mean for me?
*Product – an overview of our product range, what’s included and what the key exclusions are.
*Benefits – focus on customer benefits of a Service Contract, including the compliance aspect of truck maintenance
*Total Cost of Ownership – use key facts and figures to outline the value proposition throughout the life of the vehicle.
*Customer Scenarios – explnations of how a Service Contract can benefit different customer segments in differnet ways.