Our training “Understanding of roles and logistics in the retailship” is ideal for anyone who wants to clearly understand their responsibilities in the dealership and contribute to customer satisfaction through smooth processes.​ Become a reliable link between Sales, Service, and Logistics.​

Advantages:​
You increase efficiency in the dealership through clear role understanding and coordinated processes. The customer experiences this through fast procedures and professional support.​

Target group:​

• Parts Process Specialist​
• Partly Qualified Parts Process Specialist​​

Training course content:​

• Recognize the importance of understanding your role for efficient processes in the dealership​
• Learn the basic logistics processes and their impact on customer satisfaction​
• Understand how supply chains work in the dealership and what role you play in them​
• Discover how interfaces between departments influence logistics processes​
• Understand which products and information are exchanged at these interfaces​
• Get informed about key performance indicators for managing and optimizing logistics processes​