Our training ‘Understanding Warranty & Service Contracts’ provides you with a clear understanding of the differences between statutory warranty, manufacturer warranty, goodwill, and service contracts. You will learn how to handle customer requests professionally and in compliance with regulations, and how to confidently use the relevant information sources.​

Advantages:​

Participants enhance their competence in handling warranty and service contract cases in a legally compliant and customer‑oriented manner. This leads to higher service quality, more efficient processes, and improved customer satisfaction. For the organization, it means fewer conflicts, clearer procedures, and stronger brand loyalty through professional complaint management.​

Target group:​

• Service Advisor​
• all​

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Training course content:​

• Develop a shared foundational understanding of statutory warranty, manufacturer warranty, goodwill, and service contracts​
• Learn the timelines and key differences between warranty and goodwill​
• Understand the purpose and structure of the EWMR manual and apply it confidently in daily work​
• Learn how to submit warranty and service contract claims correctly and in an audit‑proof manner​

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